Overview
At Fingen, we are committed to providing high-quality financial services, including bookkeeping, consultancy, advisory, and financial statement preparation. Your satisfaction is important to us. If you are not entirely satisfied with our services, we are here to help.
Refunds
We offer refunds under the following conditions:
- Request Period: Refund requests must be made within 30 days of the service delivery.
- Service Quality: If the service provided does not meet the agreed-upon standards or has significant errors, we will review and address the issue accordingly.
- Unused Services: If you have paid for ongoing services that have not yet been used, you may request a refund for the unused portion.
How to Request a Refund
To request a refund, please contact our customer service team at cs@fingenconsultancy.com with the following details:
- Your name.
- Contact information
- Description of the service and reason for the refund request
Our team will review your request and respond within 7 business days.
Conditions for Refunds
Refunds will be processed under the following conditions:
- The refund request is made within the specified timeframe (30 days from service delivery).
- The reason for the refund is clearly stated and falls under the acceptable criteria outlined above.
- For ongoing services, only the unused portion of the service will be refunded on a prorated basis.
Processing Refunds
If your refund request is approved, we will initiate a refund to your original method of payment. The time it takes to receive the refund may vary depending on your payment provider’s policies.
Contact Us
If you have any questions about our refund policy, please contact us
- Email: Info@fingenconsultancy.com
Thank you for choosing Fingen. We appreciate your business and look forward to continuing to serve your financial consultancy needs.